Digital Appeal Services

Authorised Apple Service Provider

For the past nine years, Digital Appeal has been servicing and supporting Apple products on the NSW Central Coast as the only Authorised Apple Service Provider between Sydney and Newcastle. With many years of combined service experience, our highly skilled and experienced technicians thrive on problem solving and helping you to get more from your Apple product.

In the unlikely event that you are experiencing problems with your Apple computer, iPod, iPad, iPhone, or other Apple equipment, our service team can get you up and running quickly.

Please note services will not be available on weekends.

Services We Provide

In-house and on-site service for Apple products

Warranty and out of warranty repairs

Data Recovery

Software Installation

Data Transfer from Mac to Mac

Consultation and advice

Insurance repairs

Networking

Server sales and support

ONSITE SERVICES

We come to you when it’s more convenient to have your Apple Computer Support delivered.

Home

Standard Rate : $130/hour

Call out Fee $60

VIP Rate: $120/hour*

Software Repair and Configuration

Data Transfers

ADSL and Wireless Setup

Basic Mac Training

System Maintenance

Printer Install and Configuration

Airport and Time Capsule Install

Business

Standard Rate: $160/hour

Call out fee may be applied . $60

VIP Rate: $145/hour*

Network Install and Configuration

Server deployment

Consulting service

Backup solutions

iPhone/Desktop/Laptop Integration

Scheduled Computer Maintenance

Workflow Efficiency Training

Travel Charges

Travel will be charged for all onsite work outside a 15km radius of the Erina store (15km Zone includes: Patonga, Kariong, Somersby, Palm Grove, Wyong and The Entrance).

16km - 30km: $40

31km - 50km: $70

51km - 100km: $100

*The VIP Rate applies with the purchase of a new Mac from Digital Appeal. The first hour must be paid for during the Mac sale. This proof of payment will entitle the customer to concurrent hours at that VIP Rate, but ONLY on the initial onsite date. All future onsites will be charged at the Standard Rate.

Additional Services

Onsite Home, Sydney: $135/hour

Onsite Business, Sydney: $165/hour

Not For Profit Flat Rate: $145/hour

Computer Pick ups and return service: $75 Plus Travel Charge.

Warranty

Apple provide international coverage for your Apple products. Apple covers parts and labour for hardware only. If your problem has been caused by a user error, physical damage, or as a result of a software issue, a service fee will apply. See Apple's warranty terms and conditions for your Apple product.

Apple warranty details.